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IT Support Engineer II · Shein

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Hard requirements (40 of 40 on)

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For anything the job description doesn't state. Applies the next time you re-run screening.

Nice to have

  • Master’s degreeFind

Location requirements

miles

Distances are straight-line from the office, not drive time (US Census Bureau map data). Applicants whose city can't be matched, such as “Bay Area”, aren't excluded. Applies the next time you re-run screening.

Every hard requirement is on.

82resumes screened
0recommended to interview
0phone screen, verify first
0backup
15echo the JD's wording
6meet the location requirement

All applicants

44 of 82 resumes match this:

  • change management
44 of 82 shown
TierAssessmentPipeline
5Archana VariNot statedNot a fitJD-echoOnly about 2.1 years of the dated history describes this role's core support and infrastructure work; the remaining roles primarily concern application security or software development. Several USAA bullets closely mirror the posting without identifying actual systems or deployments, and shipping-tool support, physical/virtual infrastructure administration, server ownership, full ITIL lifecycle practice, and project/resource/budget management remain unverified.

Found in resume

  • … Agile Project Management, Scrum Framework, Resource Management, Change Management, Sprint Planning, Backlog Management, Agile Best Practices, …

Missing skills

  • Four years of core IT operations
  • Shipping and logistics tool support
  • Physical and virtual infrastructure
  • Windows/Linux server administration
  • ITIL change and service-level management
  • Resource and budget management
6Jamine CullinsCalifornia, USANot a fitJD-echoThe 2010–2016 role names later-released technologies, including Catalyst 9300/9400, Cisco DNA Center, and Azure Firewall, making parts of the history unreliable. Broader server administration, backup operations, required scripting, shipping-tool support, and Agile/Scrum delivery are unverified; English and Mandarin proficiency, San Diego onsite availability, and on-call availability are also unstated.

Found in resume

  • … compliance with corporate security standards, safety procedures, and change management processes.  Support deployment, configuration, and maintenance …

Missing skills

  • Windows/Linux server administration
  • PowerShell and Python automation
  • Backup management
  • Shipping/logistics tool support
  • ITIL service lifecycle management
  • Agile/Scrum delivery and budgeting
10Praharshini VemulaNot statedNot a fitExperience is concentrated in Tier-3 networking rather than Level 1/2 endpoint support; shipping tools, Windows/Linux server administration, PowerShell, vulnerability assessments and Agile/Scrum delivery are not demonstrated. Broader IT service lifecycle ownership, resource/budget management and strategic roadmap planning remain unverified, as do written/spoken English fluency and Mandarin proficiency.

Found in resume

  • … network engineers on routing, switching, Palo Alto firewalls, change management, and enterprise networking best practices. Led 25+ major network …

Missing skills

  • Level 1/2 endpoint support
  • Shipping/logistics tool support
  • Windows/Linux server administration
  • PowerShell automation
  • Vulnerability assessments
  • Agile/Scrum project management
11Reeshmaa Anitha VenkatachalamNot statedNot a fitThe history supports network operations rather than broad endpoint and server support; it does not establish Windows/Linux administration, shipping-tool support, virtualization, PowerShell, backup/disaster recovery, or Agile/Scrum delivery and budget ownership. A Computer Science bachelor's degree, English fluency, Mandarin ability, service-level management, and onsite/on-call availability are unverified in the supplied resume.

Found in resume

  • … Management ServiceNow, Incident Management, Problem Management, Change Management, Request Management, ITIL Processes Operating Systems Linux, …

Missing skills

  • Computer Science bachelor's degree
  • Endpoint and shipping-tool support
  • Windows/Linux and virtual infrastructure
  • PowerShell automation
  • Backup and disaster recovery
  • Agile/Scrum and resource management
12Sai AjmiraNot statedNot a fitJD-echoThe resume closely echoes the role's broad infrastructure language without identifying server platforms, cloud deployments, scripts, or delivered projects; technology lists do not verify that work. A Computer Science bachelor's degree, several operational requirements, location, and English/Mandarin proficiency remain unverified; the listed master's degree does not establish the required bachelor's degree.

Found in resume

  • … knowledge sharing, professional development initiatives Project Management: Change management, resource management, service level agreements, IT …

Missing skills

  • Computer Science bachelor's degree
  • Shipping/logistics tool support
  • Windows/Linux server administration
  • Patch and vulnerability management
  • Python automation
  • Agile/Scrum project and budget ownership
13Sai Ganesh VNot statedNot a fitJD-echoThe Key Bank shipping/logistics and warehouse-support claims closely echo the posting without naming a supported logistics system or explaining the banking use case, so they need verification. A Computer Science bachelor's degree, the four-year threshold, English/Mandarin ability, Linux administration, PowerShell automation, backup/disaster recovery, vulnerability assessments, and budget/roadmap ownership are unverified.

Found in resume

  • … Zabbix, Nagios Soft Skills: Incident handling, Collaboration, Change management, Root cause analysis, Resource management, Customer support, …

Missing skills

  • Computer Science bachelor's degree
  • Four years of relevant experience
  • Linux server administration
  • PowerShell automation
  • Backup and disaster recovery
  • Vulnerability assessments
14Saikumar KunukuNot statedNot a fitThe work history does not establish physical, virtual, or cloud infrastructure administration, Windows/Linux server ownership, backup/disaster recovery, shipping-tool support, Python, or Agile/Scrum and budget/resource planning. A Computer Science bachelor's degree, English and Mandarin proficiency, onsite availability, and on-call availability are unverified; only a Computer Science master's is listed.

Found in resume

  • … ITSM, ServiceNow CMDB, Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, SLA Monitoring, …

Missing skills

  • Physical/virtual infrastructure administration
  • Cloud environment management
  • Windows/Linux server management
  • Backup and disaster recovery
  • Shipping/logistics tool support
  • Agile/Scrum project management
15Shashank ThirunahariNot statedNot a fitThe work history does not establish endpoint and shipping-tool support, Linux administration, Python automation, patching, backup/disaster recovery, or vulnerability assessments. Agile/Scrum delivery, budget and roadmap management are also unverified; English and Mandarin proficiency, onsite availability, and on-call availability are not stated.

Found in resume

  • … ITIL Framework, SLA/OLA Management, Root Cause Analysis (RCA), Change Management, Incident Management, Service Request ManagementMonitoring …

Missing skills

  • Endpoint and shipping-tool support
  • Linux server administration
  • Python automation
  • Patching and vulnerability assessments
  • Backup and disaster recovery
  • Agile/Scrum project management
16Siddarth GNot statedNot a fitThe completed roles establish approximately 2.83 years; the March 2025–Present role adds relevant experience, but an assessment date is needed to verify the four-year minimum. Linux and physical server administration, shipping-tool support, Python, disaster recovery testing, formal problem management, and Agile/Scrum planning and resource/budget ownership are unverified, as are location and English/Mandarin proficiency.

Found in resume

  • … issues through ServiceNow while following ITIL-based incident and change management processes.  Collaborated with identity, security, infrastructure, …

Missing skills

  • Linux server management
  • Physical infrastructure administration
  • Shipping/logistics tool support
  • Python automation
  • Disaster recovery
  • Agile/Scrum project management
18Harshitha Reddy LingalaCambridge, MANot a fitThe work history does not establish production server and virtual infrastructure ownership, cloud infrastructure management, shipping/logistics support, backups/disaster recovery, vulnerability assessments, or Agile/Scrum and project/resource/budget leadership. A bachelor's degree in Computer Science and English/Mandarin proficiency are unverified; the Windows Server project describes a simulated environment rather than employer infrastructure.

Found in resume

  • … Methodologies: ITIL v4, Agile, Incident Management, Problem Management, Change Management, Knowledge Management, Request Fulfillment, SLA Management WORK …

Missing skills

  • Production server/infrastructure management
  • Shipping/logistics tool support
  • Backup and disaster recovery
  • Vulnerability assessments
  • Agile/Scrum and project leadership
  • Computer Science bachelor's verification
19Jordan AndersonBrooklyn, NYNot a fitThe stated degree is in computer systems, not the required Computer Science; ITIL service lifecycle practices, Agile/Scrum, Python automation, vulnerability assessments and broader project planning are not demonstrated. English and Mandarin proficiency are unverified, and the applicant would need to relocate for onsite work.

Found in resume

  • … Networking •SQL •Backup & Recovery Systems •Cisco •Imaging •Citrix •Change Management •Linux •HPE •Autopilot •vCenter •vSphere Professional Experience …

Missing skills

  • Computer Science bachelor's degree
  • ITIL service lifecycle management
  • Agile/Scrum delivery expertise
  • Python automation
  • Vulnerability assessment
  • Resource, budget and roadmap planning
21Khaja MMeriden, ConnecticutNot a fitJD-echoA Computer Science bachelor's degree, English fluency, and Mandarin ability are unverified in the supplied resume. Windows/Linux and cloud administration, PowerShell/Python, full service lifecycle management, disaster recovery, and Agile/Scrum delivery lack work-history evidence; the generic endpoint and shipping/logistics bullets closely echo the posting without naming tools or support workflows.

Found in resume

  • … configuration management and incident response. • Participated in change management processes, ensuring secure and compliant deployment of firewall …

Missing skills

  • Computer Science bachelor's degree
  • Windows/Linux and cloud administration
  • PowerShell and Python automation
  • IT service lifecycle management
  • Shipping/logistics tool support
  • Agile/Scrum and resource management
23Naga KilaruDallas, TXNot a fitThe history is network-focused, with no demonstrated endpoint or shipping-tool support, Windows/Linux server administration, PowerShell, disaster recovery, or virtual infrastructure administration; Scrum, resource/budget management, and strategic roadmap planning are also unverified. A Computer Science bachelor's degree and written/spoken English and Mandarin proficiency are not stated; onsite availability and on-call participation need confirmation.

Found in resume

  • … Performance Analysis, Infrastructure Optimization, Production Support, Change Management, Incident Management, Configuration Management Data Center …

Missing skills

  • Computer Science bachelor's degree
  • Endpoint and shipping-tool support
  • Windows/Linux and virtual infrastructure
  • PowerShell automation
  • Disaster recovery
  • Scrum and resource/budget planning
25Nisha MayilrajChicago, IllinoisNot a fitThe bachelor's degree is in Electronics and Communication Engineering, not the required Computer Science; work history also lacks Windows/Linux server administration, virtual infrastructure, shipping-tool support, backup/disaster recovery, and PowerShell/Python automation. Broader service lifecycle ownership and Agile/Scrum delivery are unverified, as are English fluency and Mandarin ability; the stated location would require relocation.

Found in resume

  • … Documentation, Problem Solving, Troubleshooting, Incident & Change Management, Service Level Management, Stakeholder Communication WORK EXPERIENCE …

Missing skills

  • Computer Science bachelor's degree
  • Windows/Linux server administration
  • Virtual infrastructure management
  • Shipping/logistics tool support
  • Backup and disaster recovery
  • PowerShell/Python automation
28Poojitha DoretiBeaumont, TXNot a fitThe work history does not establish endpoint support, shipping/logistics tools, Windows/Linux server administration, virtual/cloud infrastructure management, or several required service-management and project-planning capabilities. A Computer Science bachelor's degree is unverified—the resume lists only a Computer Science master's—and English and Mandarin proficiency are unstated.

Found in resume

  • … FTTH, GPON, OLT, ONT, NOC, RCA, SLA, MTTR, Incident Management, Change Management, Service Assurance, Production Cutovers, ServiceNow EXPERIENCE …

Missing skills

  • Endpoint and shipping-tool support
  • Windows/Linux and virtual/cloud administration
  • ITIL service lifecycle management
  • Patching, PowerShell, recovery, vulnerability assessments
  • Agile/Scrum and resource/budget planning
  • Computer Science bachelor's verification
30Roshini KoradaSouth Plainfield, New JerseyNot a fitThe bachelor's degree is in Electrical and Electronics Engineering, not the required Computer Science; completed dated roles establish approximately three years, with additional tenure in the January 2026–present role not quantifiable from the resume alone. ITIL/service lifecycle ownership, broader server and cloud administration, logistics application support, disaster recovery, and Agile/project management are not demonstrated; English and Mandarin proficiency are unverified.

Found in resume

  • … Printers, Endpoint Management, ITIL Frameworks, Incident/Problem/Change Management, On-Call Support, Infrastructure Management: LAN/WAN Networks, …

Missing skills

  • Computer Science bachelor's degree
  • Four years of support experience
  • ITIL and service lifecycle management
  • Server and virtual infrastructure administration
  • Backup and disaster recovery
  • Agile/Scrum and project management
31Sai Ganesh GurramSt Louis, MO (Open to Relocate)Not a fitThe work history emphasizes application operations rather than onsite endpoint, logistics, and infrastructure ownership; ITIL/service-level practices, recovery, patching, vulnerability assessments, and project/resource/budget management remain unverified. A Computer Science bachelor's degree and English/Mandarin proficiency are not stated, and the current role's duration needs confirmation.

Found in resume

  • … Configuration Management IT Service Management: Incident Response, Change Management, Problem Management, Knowledge Management, Technical Documentation, …

Missing skills

  • Computer Science bachelor's degree
  • ITIL and service-level management
  • Endpoint and logistics support
  • Physical/virtual infrastructure and networking
  • Patching, recovery, vulnerability assessments
  • Agile/Scrum, resource and budget management
32Saicharn ReddyNew Jersey, New JerseyNot a fitJD-echoThe evidence is primarily application support, not hands-on endpoint and infrastructure ownership; distinctive endpoint, logistics and infrastructure terms appear only in the skills list and receive no credit. A Computer Science bachelor's degree, explicit ITIL experience, English fluency and Mandarin ability are unverified; Agile/Scrum delivery and resource/budget ownership are also not demonstrated.

Found in resume

  • … Management, SLA Management, Troubleshooting, RCA, Problem Management, Change Management, Endpoint & Device Support: Desktops, Laptops, Android Devices, …

Missing skills

  • Computer Science bachelor's degree
  • ITIL framework experience
  • Endpoint and logistics support
  • Physical/virtual infrastructure and networking
  • Patching, backup, recovery and security
  • Agile/Scrum and resource management
34Shalika ReddyLeander, TexasNot a fitJD-echoA Computer Science bachelor's degree, formal ITIL lifecycle experience, English fluency, and Mandarin ability are unverified. Generic endpoint, shipping/logistics, and cloud-server statements closely echo the posting without checkable implementation details; Linux administration, PowerShell, disaster recovery, vulnerability assessments, and Agile/Scrum delivery are not demonstrated.

Found in resume

  • … ITSM: ServiceNow, Jira, ITIL Framework, Incident Management, Change Management, Problem Management, Standards Documentation, IT Support, Level …

Missing skills

  • Computer Science bachelor's degree
  • ITIL service lifecycle
  • Shipping/logistics tool support
  • Linux administration and PowerShell
  • Disaster recovery and vulnerability assessment
  • Agile/Scrum and project/resource management
35Sreshta ReddyLathrop, CaliforniaNot a fitJD-echoThe work history supports network operations more than broad endpoint, server, and cloud administration; the endpoint bullet closely repeats the job description without a concrete example. ITIL service lifecycle ownership, shipping tools, disaster recovery, vulnerability assessments, and Agile/Scrum delivery responsibilities are unverified, as are English and Mandarin proficiency.

Found in resume

  • … routing & switching, network troubleshooting, incident/problem/change management, and business-critical outage resolution. Hands-on experience …

Missing skills

  • Windows/Linux server administration
  • Virtual/cloud infrastructure management
  • ITIL service lifecycle management
  • Shipping/logistics tool support
  • Disaster recovery and vulnerability assessments
  • Agile/Scrum and resource management
37Sumanth RaviKirkland, WashingtonNot a fitThe bachelor's degree is in Information Technology, not the required Computer Science; the work history also lacks virtual infrastructure, cloud infrastructure management, shipping/logistics support, PowerShell automation, patching, backups, and disaster recovery. ITIL practice, formal problem management, Windows server administration, Agile/Scrum, resource and budget management, and strategic roadmap planning remain unverified, as do English fluency and Mandarin ability; onsite work would require relocation.

Found in resume

  • … foundation in IT operations including incident management and change management, plus documentation and troubleshooting playbooks that improve …

Missing skills

  • Computer Science bachelor's degree
  • Virtual/cloud infrastructure management
  • Shipping/logistics tool support
  • Backup and disaster recovery
  • Windows servers and patching
  • Agile/Scrum project management
38Teja PatibandlaAustin, TexasNot a fitJD-echoThe strongest evidence is network operations rather than broad endpoint and server support; generic Level 1/2 bullets echo the posting without identifying endpoint tools or concrete support cases. A Computer Science bachelor's degree, Linux and virtual server administration, PowerShell automation, shipping tool support, vulnerability assessments, and Agile/Scrum delivery are unverified; English and Mandarin proficiency are also unstated.

Found in resume

  • … testing, and production change activities following established change management procedures. • Worked with senior network engineers on troubleshooting, …

Missing skills

  • Computer Science bachelor's degree
  • Shipping/logistics tool support
  • Linux and virtual server administration
  • PowerShell automation
  • Vulnerability assessments
  • Agile/Scrum project delivery
39Tejaswi BoyapalliFarmington Hills, MichiganNot a fitThe completed roles total approximately 3.6 years, plus Wells Fargo employment beginning May 2025; no resume as-of date establishes the full tenure. ITIL/service-level management, shipping tools, backup and recovery execution, security assessments, and Agile/Scrum program management are unverified; the bachelor's discipline conflicts between the summary and education section, and English/Mandarin proficiency is unstated.

Found in resume

  • … Service Lifecycle Management, ITIL Frameworks, Incident/Problem/Change Management, Data Center Operations: Rack & Stack, Server Installation, …

Missing skills

  • ITIL and service-level management
  • Shipping/logistics tool support
  • Backup and disaster recovery execution
  • Security controls and vulnerability assessments
  • Agile/Scrum project delivery
  • Resource, budget and roadmap management
40Tejesh AlaparthiHarrison, New JerseyNot a fitThe dated completed roles establish about 4.5 years of relevant operations experience, but direct Windows/Linux server administration, backup/recovery ownership, ITIL service-level management, and Agile/Scrum planning and budget ownership are not demonstrated. English and Mandarin proficiency and on-call availability are unverified; onsite work would require relocation.

Found in resume

  • … Incident Response, Vulnerability Remediation, Root Cause Analysis, Change Management, MOPs, Backout Plans, Network Documentation, Runbooks, Security …

Missing skills

  • ITIL lifecycle and service-level management
  • Windows/Linux server administration
  • Backup and disaster recovery
  • Agile/Scrum project delivery
  • Resource and budget management
  • Strategic roadmap planning
41Uday Ganesh GundemedaMarietta, GeorgiaNot a fitJD-echoThe bachelor's degree is in Mechanical Engineering, not the required Computer Science; English fluency and Mandarin ability are unverified. Generic Infosys claims about virtual/cloud servers, Day 1 onboarding, backups, and disaster recovery closely echo the posting without named systems or implementation details; ITIL lifecycle practice, automation, logistics support, and Agile/Scrum delivery are also unsupported.

Found in resume

  • … Troubleshooting & Outage Response, Incident & Root Cause Analysis (RCA), Change Management & Scheduled Maintenance, Ticketing Tools: ServiceNow Hardware, …

Missing skills

  • Computer Science bachelor's degree
  • ITIL service lifecycle management
  • Windows/virtual server administration
  • PowerShell and Python automation
  • Shipping/logistics tool support
  • Agile/Scrum project management
42Vamshi Kumar RCedar Park, TexasNot a fitThe resume shows stronger application troubleshooting than infrastructure ownership; ITIL framework use, physical/virtual/cloud administration, recovery operations, and project/resource/budget leadership remain unverified. English and Mandarin proficiency are not stated, and onsite work would require relocation.

Found in resume

  • … Monitoring Methodologies: Agile/Scrum, SDLC, ITIL Concepts, Change Management, Release Support Soft Skills: Customer Support, Cross functional …

Missing skills

  • ITIL and service-level management
  • Physical/virtual/cloud infrastructure administration
  • Shipping/logistics tool support
  • PowerShell automation
  • Backup/DR and security assessment ownership
  • Scrum/resource/budget/roadmap leadership
43Vamshi ReddyChicago, ILNot a fitJD-echoSeveral infrastructure bullets echo the role without naming projects, environments, or concrete results, particularly PowerShell automation, backup/recovery, and cloud deployment; Zabbix/Nagios monitoring does not establish vulnerability assessment expertise. A Computer Science bachelor's degree, physical/virtual infrastructure ownership, Python automation, strategic planning and budget ownership are unverified; English and Mandarin proficiency are also unstated.

Found in resume

  • … Production Support, L1/L2/L3 Incident Management, Problem Management, Change Management, SLA Management, Root Cause Analysis (RCA), Escalation Management, …

Missing skills

  • Computer Science bachelor's degree
  • Physical/virtual infrastructure management
  • Python automation
  • Verified backup/disaster recovery
  • Vulnerability assessments
  • Strategic roadmap and budget management
44Venkata Kalyan AkulaChicago, ILNot a fitThe bachelor's degree is in Electronics and Communications Engineering, not the required Computer Science; the security master's does not establish that requirement. Work history does not establish endpoint/logistics support, Windows/Linux server administration, PowerShell, server patching and disaster recovery, vulnerability assessments, or Agile/Scrum and budget/resource planning; English and Mandarin proficiency are unverified.

Found in resume

  • … Operations Level 1/2 Support, ITIL Frameworks, Incident/Problem/Change Management, Service Level Management, On-Call Support Systems Administration …

Missing skills

  • Computer Science bachelor's degree
  • Endpoint and logistics support
  • Windows/Linux server administration
  • PowerShell and server patching
  • Disaster recovery and vulnerability assessments
  • Agile/Scrum and resource/budget management
45Venkata NagendraTexasNot a fitThe completed support role accounts for 2.5 years; the January 2025–Present role adds relevant experience, but its duration and the four-year minimum need verification without a resume reference date. Physical/virtual infrastructure administration, Windows/Linux server management, shipping tools, patching, backup/disaster recovery, vulnerability assessments, and Agile/Scrum program ownership are not demonstrated; English and Mandarin proficiency are unverified.

Found in resume

  • … ServiceNow, Jira, ITIL, Incident Management, Problem Management, Change Management, Technical Documentation PROFESSIONAL EXPERIENCE Technical Support …

Missing skills

  • Physical/virtual infrastructure administration
  • Windows/Linux server management
  • Shipping/logistics tool support
  • Patching and vulnerability assessments
  • Backup and disaster recovery
  • Agile/Scrum and resource planning
46Venkata Satya Manikanta Ravindra SaranapuSaint Louis, MissouriNot a fitA Computer Science bachelor's degree and English/Mandarin proficiency are unverified; only an Information Systems master's degree is listed. Work history does not establish ITIL lifecycle practices, shipping/logistics tool support, Linux administration, Python automation, vulnerability assessments, or the required Agile/Scrum, resource, budget, and roadmap management experience; onsite availability also needs confirmation.

Found in resume

  • … IT Operations: ServiceNow, Jira, ITIL, Incident Management, Change Management, Root Cause Analysis, Technical Documentation, Shipping & Logistics …

Missing skills

  • Computer Science bachelor's degree
  • ITIL service lifecycle practices
  • Shipping/logistics tool support
  • Linux and Python administration
  • Vulnerability assessments
  • Agile/Scrum and project governance
51Chanikya VakaNot statedNot a fitThe bachelor's degree is in Electronics & Communication Engineering, not the required Computer Science, and the dated history falls short of four years. Endpoint and shipping-tool support, ITIL/service lifecycle practices, Windows/Linux administration, PowerShell, patching, disaster recovery, vulnerability assessments, and Agile/Scrum delivery management are unverified; English/Mandarin proficiency and onsite availability are also unverified, and the City of Phoenix role's Tennessee location needs clarification.

Found in resume

  • … Analysis Operations: Incident Troubleshooting, Capacity Planning, Change Management, Network Documentation, High Availability, Root Cause Analysis …

Missing skills

  • Computer Science bachelor's degree
  • Four years of IT operations
  • ITIL and service lifecycle management
  • Endpoint and shipping-tool support
  • Windows/Linux administration and PowerShell
  • Agile/Scrum and resource management
53Madhu GaddamNot statedNot a fitThe resume does not establish four years of the required support/infrastructure work or show endpoint, shipping-tool, network, server, cloud, backup, or disaster recovery responsibilities. A Computer Science bachelor's degree is unverified; only an IT master's is listed, and English and Mandarin proficiency are unverified.

Found in resume

  • … Knowledge: ITIL Processes, Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management, Request Fulfillment, …

Missing skills

  • Endpoint and logistics support
  • Physical, virtual, cloud infrastructure
  • Windows/Linux and network management
  • Backup, recovery, vulnerability assessment
  • PowerShell/Python operations automation
  • Computer Science bachelor's degree
55Pavan PeesuNot statedNot a fitJD-echoThe dated roles do not establish four years in this role’s core support and infrastructure work; infrastructure and ITIL claims largely appear as unsupported summary statements or technology keywords. The bachelor's degree specialization is unverified, and the stated Mandarin/English bilingual ability does not explicitly establish fluent written and spoken English.

Found in resume

  • … Agile Project Management, Scrum Framework, Resource Management, Change Management, Iterative Development, Sprint Planning, Stakeholder Engagement, …

Missing skills

  • Four years support/infrastructure operations
  • Endpoint and shipping-tool support
  • ITIL service lifecycle management
  • Physical, virtual, cloud infrastructure management
  • Windows/Linux server and network administration
  • Bachelor's in Computer Science
56Raga Rishitha DuttaNot statedNot a fitThe completed dated roles total approximately 2.6 years; the ongoing Truist role starts August 2025, but without a resume as-of date, four years cannot be verified. Broad infrastructure operations, logistics support, recovery, and Agile delivery are not demonstrated; English fluency and Mandarin ability are unverified.

Found in resume

  • … systems integration, troubleshooting, and compliance-focused change management across regulated environments. CORE SKILLS Identity & Access …

Missing skills

  • 4+ years relevant experience
  • Physical/virtual infrastructure and Linux
  • Shipping/logistics tool support
  • Backup and disaster recovery
  • PowerShell and vulnerability assessments
  • Agile/Scrum and resource/budget management
57Sanjay VudemNot statedNot a fitThe completed Hexaware tenure establishes approximately 2.6 years; the February 2026–present role has no fixed end date, so four years cannot be verified, and a claimed 2020 remote-work transition predates the Hexaware employment dates. Infrastructure ownership, shipping/logistics support, automation, recovery/security administration, and Agile/Scrum delivery are not demonstrated; English and Mandarin proficiency are unverified.

Found in resume

  • … Objects (GPO), RBAC Frameworks: ITIL v4, Incident Management, Change Management, Problem Management, SLA/OLA Hardware: Desktop/Laptop configuration, …

Missing skills

  • Verified four-year support tenure
  • Physical/virtual infrastructure; Windows/Linux administration
  • Shipping and logistics support
  • PowerShell and Python automation
  • Backups, recovery, security and vulnerability assessments
  • Agile/Scrum, resource, budget and roadmap management
64Dinesh KoppulaCleveland, OHNot a fitThe completed dated role establishes approximately 2.5 years; Ford adds experience from June 2025, but the resume has no dated endpoint to establish a four-year total. A Computer Science bachelor's degree and English/Mandarin proficiency are unverified, while server and cloud infrastructure ownership, automation, recovery, logistics-tool support, and project-management responsibilities are not demonstrated.

Found in resume

  • … Ticket Queue Management, SLA Awareness, Escalation Procedures, Change Management Fundamentals, ITIL Support Practices Support Tools: Remote Desktop/RDP, …

Missing skills

  • Computer Science bachelor's degree
  • Four-year support tenure verification
  • Server, virtual and cloud administration
  • ITIL lifecycle ownership
  • PowerShell/Python automation
  • Backup and disaster recovery
65Gowtham Sai YanamadalaFL, USANot a fitThe bachelor's degree is in Electrical & Electronics Engineering, not the required Computer Science; the work history also lacks endpoint/software support, shipping tools, Windows/Linux server administration, PowerShell, and Agile/Scrum delivery evidence. English and Mandarin proficiency are unverified, and the stated location would require relocation.

Found in resume

  • … with incident response, root cause analysis, and ITIL-based change management activities using ServiceNow, contributing to faster ticket resolution …

Missing skills

  • Computer Science bachelor's degree
  • Endpoint and software support
  • Shipping/logistics tool support
  • Windows/Linux server administration
  • PowerShell automation
  • Agile/Scrum project management
67Hitesh MIrving, TexasNot a fitThe bachelor's degree is in Electronics & Communication Engineering, not the required Computer Science; virtual/cloud infrastructure, server administration, recovery, and broader project ownership are not demonstrated. Completed dated roles total approximately 3.17 years, with additional United Airlines tenure since June 2025 not quantifiable without an assessment date; Mandarin ability and written/spoken English fluency are unverified, and relocation would be needed.

Found in resume

  • … foundation in ITIL-aligned ticketing and IT Service Lifecycle Management (Incident/Problem/Change/SLA) using ServiceNow, plus hands-on endpoint deployment (SCCM/Intune), …

Missing skills

  • Computer Science bachelor's degree
  • Virtual/cloud infrastructure management
  • Windows/Linux server administration
  • Backup and disaster recovery
  • Vulnerability assessments and monitoring
  • Budget and roadmap ownership
71Nikitha MandadiTexas, USANot a fitThe dated support history is below four years, and the resume does not establish the broad infrastructure, automation, logistics support, or project-management experience required. A Computer Science bachelor's degree, explicit ITIL experience, and English/Mandarin proficiency are unverified; the listed Computer Science master's degree does not confirm the required bachelor's degree.

Found in resume

  • … Strong grounding in ITSM practices across incident, problem, and change management, with a focus on improving application reliability, accelerating …

Missing skills

  • 4+ years IT support
  • Computer Science bachelor's degree
  • ITIL framework experience
  • Endpoint and logistics support
  • Physical, virtual, cloud administration
  • PowerShell and Python automation
72Ravi Prakash Reddy KareddySt. Louis, MissouriNot a fitJD-echoThe bachelor's degree is in Mechanical Engineering, not the required Computer Science, and four years of relevant experience are not established. Virtual/cloud administration, Windows/Linux management, ITIL lifecycle practices, automation, shipping-tool support, backup/recovery, and Agile/Scrum delivery are not demonstrated; the endpoint bullet closely repeats the JD without concrete examples, and English and Mandarin proficiency are unverified.

Found in resume

  • … shipping and logistics tools Soft Skills: Root cause analysis, Change management, Diagnostic testing, Documentation, Preventive maintenance Work …

Missing skills

  • Computer Science bachelor's degree
  • Four years of relevant experience
  • ITIL service lifecycle management
  • Virtual/cloud and Windows/Linux administration
  • PowerShell/Python automation
  • Backup and disaster recovery
74Saikumar Reddy BandelaNaperville, ILNot a fitThe bachelor's degree is in Electronics & Communication Engineering, not the required Computer Science; the Computer Science master's does not establish that requirement. Endpoint and shipping-tool support, Windows/Linux server administration, PowerShell, disaster recovery, vulnerability assessment, formal ITIL lifecycle practices, and Agile/Scrum planning are not demonstrated; English and Mandarin proficiency are unverified.

Found in resume

  • … Collaborate with NOC and DevOps teams using ServiceNow for incident management and change control, consistently meeting SLA targets in a 24/7 operational …

Missing skills

  • Computer Science bachelor's degree
  • Endpoint and logistics support
  • ITIL lifecycle management
  • Windows/Linux server administration
  • PowerShell automation
  • Agile/Scrum project management
76Sathwik ChraoMemphis, TNNot a fitThe bachelor's degree is in Information Technology, not the required Computer Science; the Computer Science master's does not establish that exact requirement. Work history lacks endpoint support, virtual/cloud administration, and much of the required service-management and security scope; English and Mandarin proficiency are unverified, and onsite work would require relocation.

Found in resume

  • … Platforms, BMS Monitoring Systems, CMDB, Ticket Management, Change Management Workflows, Asset Tracking Systems Cloud & Virtualization: …

Missing skills

  • Computer Science bachelor's degree
  • Level 1/2 endpoint support
  • ITIL service lifecycle management
  • Virtual and cloud administration
  • Backup, recovery, security assessments
  • Agile/Scrum project management
77Suchit SChicago, IllinoisNot a fitJD-echoThe history does not establish four years of core IT support work, ITIL service lifecycle ownership, endpoint fleet administration, or physical infrastructure and server operations. The Banner endpoint-support bullet closely repeats the posting without identifying a ticketing system, fleet, or specific incident; English fluency and Mandarin ability are unverified.

Found in resume

  • … frameworks, Linux, Unix, SVN, Bicep, ITIL, Incident Management, Change Management, Patch Management, Backup and Disaster Recovery, System Auditing, …

Missing skills

  • Four years IT support
  • ITIL service lifecycle management
  • Physical infrastructure and networks
  • Windows/Linux server administration
  • Shipping/logistics tool support
  • Patching, backups and disaster recovery
79Veera SatyanarayanaTexas; city not statedNot a fitThe bachelor's degree is in Electronics and Communication Engineering, not the required Computer Science; the completed dated role establishes 2.17 years, with additional ongoing experience that cannot be quantified without a screening date. English and Mandarin proficiency are unverified, and the work history does not establish virtual/cloud infrastructure management, Windows/Linux server administration, scripting automation, shipping tools, or the required Agile/Scrum and planning expertise.

Found in resume

  • … and Microsoft 365 • ServiceNow Incident, Service Request and Change Management • Firewall Administration, Endpoint Security and Vulnerability …

Missing skills

  • Computer Science bachelor's degree
  • Virtual/cloud infrastructure management
  • Windows/Linux server administration
  • PowerShell/Python automation
  • Shipping/logistics tool support
  • Agile/Scrum project management

Fit is a 1–5 judgment of role fit from the work history, not a hiring decision. Use it to decide where to spend interview time, and have a person review anyone before rejection.

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