iSoftStone
← IT Support Engineer II

Resume Screening

IT Support Engineer II · Shein

Upload the zips from Jobvite's Download Resumes action (any number at once), or individual PDF and Word resumes. Resumes this role already has are skipped. Resumes and contact details stay in this app. For scoring, The AI service receives only the resume text with names, emails, phone numbers and links removed, under the applicant's ID.

Pulled from the job description. Untick a hard requirement to stop screening on it, or add your own, then re-run screening to apply the changes.

Hard requirements (40 of 40 on)

  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find

For anything the job description doesn't state. Applies the next time you re-run screening.

Nice to have

  • Master’s degreeFind

Location requirements

miles

Distances are straight-line from the office, not drive time (US Census Bureau map data). Applicants whose city can't be matched, such as “Bay Area”, aren't excluded. Applies the next time you re-run screening.

Every hard requirement is on.

82resumes screened
0recommended to interview
0phone screen, verify first
0backup
15echo the JD's wording
6meet the location requirement

All applicants

7 of 82 resumes match this:

  • service level management
7 of 82 shown
TierAssessmentPipeline
5Archana VariNot statedNot a fitJD-echoOnly about 2.1 years of the dated history describes this role's core support and infrastructure work; the remaining roles primarily concern application security or software development. Several USAA bullets closely mirror the posting without identifying actual systems or deployments, and shipping-tool support, physical/virtual infrastructure administration, server ownership, full ITIL lifecycle practice, and project/resource/budget management remain unverified.

Found in resume

  • … Management, User Training, Client Relations, Technical Guidance, Service Level Management, Customer Satisfaction, Issue Resolution Security Practices: …

Missing skills

  • Four years of core IT operations
  • Shipping and logistics tool support
  • Physical and virtual infrastructure
  • Windows/Linux server administration
  • ITIL change and service-level management
  • Resource and budget management
12Sai AjmiraNot statedNot a fitJD-echoThe resume closely echoes the role's broad infrastructure language without identifying server platforms, cloud deployments, scripts, or delivered projects; technology lists do not verify that work. A Computer Science bachelor's degree, several operational requirements, location, and English/Mandarin proficiency remain unverified; the listed master's degree does not establish the required bachelor's degree.

Found in resume

  • … documentation tools, Jira, Confluence, network security practices, service level management, resource management Infosys Voice and Contact Center Engineer …

Missing skills

  • Computer Science bachelor's degree
  • Shipping/logistics tool support
  • Windows/Linux server administration
  • Patch and vulnerability management
  • Python automation
  • Agile/Scrum project and budget ownership
24Narsimha ChintakuntaAlpharetta, GeorgiaNot a fitThe bachelor's degree is in Information Technology, not the required Computer Science. Shipping/logistics support, PowerShell/Python automation, disaster recovery testing, physical/virtual infrastructure administration, vulnerability assessments, and budget/resource/roadmap ownership are not demonstrated; English fluency and Mandarin ability are unverified.

Found in resume

  • … (including incident management, problem management, change, and service level management) with strong documentation and stakeholder communication habits. …

Missing skills

  • Computer Science bachelor's degree
  • Shipping/logistics tool support
  • PowerShell/Python automation
  • Disaster recovery
  • Physical/virtual infrastructure administration
  • Vulnerability assessments
25Nisha MayilrajChicago, IllinoisNot a fitThe bachelor's degree is in Electronics and Communication Engineering, not the required Computer Science; work history also lacks Windows/Linux server administration, virtual infrastructure, shipping-tool support, backup/disaster recovery, and PowerShell/Python automation. Broader service lifecycle ownership and Agile/Scrum delivery are unverified, as are English fluency and Mandarin ability; the stated location would require relocation.

Found in resume

  • … Problem Solving, Troubleshooting, Incident & Change Management, Service Level Management, Stakeholder Communication WORK EXPERIENCE Morgan Stanley | …

Missing skills

  • Computer Science bachelor's degree
  • Windows/Linux server administration
  • Virtual infrastructure management
  • Shipping/logistics tool support
  • Backup and disaster recovery
  • PowerShell/Python automation
37Sumanth RaviKirkland, WashingtonNot a fitThe bachelor's degree is in Information Technology, not the required Computer Science; the work history also lacks virtual infrastructure, cloud infrastructure management, shipping/logistics support, PowerShell automation, patching, backups, and disaster recovery. ITIL practice, formal problem management, Windows server administration, Agile/Scrum, resource and budget management, and strategic roadmap planning remain unverified, as do English fluency and Mandarin ability; onsite work would require relocation.

Found in resume

  • … Security Compliance, ITIL (familiarity), IT service lifecycle management (incident/problem/change/service level) Programming Languages: python, bash, PowerShell Frameworks …

Missing skills

  • Computer Science bachelor's degree
  • Virtual/cloud infrastructure management
  • Shipping/logistics tool support
  • Backup and disaster recovery
  • Windows servers and patching
  • Agile/Scrum project management
53Madhu GaddamNot statedNot a fitThe resume does not establish four years of the required support/infrastructure work or show endpoint, shipping-tool, network, server, cloud, backup, or disaster recovery responsibilities. A Computer Science bachelor's degree is unverified; only an IT master's is listed, and English and Mandarin proficiency are unverified.

Found in resume

  • … Service Catalog, Knowledge Management, Request Fulfillment, Service Level Management Platform Management: ServiceNow Upgrades, Performance Tuning, …

Missing skills

  • Endpoint and logistics support
  • Physical, virtual, cloud infrastructure
  • Windows/Linux and network management
  • Backup, recovery, vulnerability assessment
  • PowerShell/Python operations automation
  • Computer Science bachelor's degree
55Pavan PeesuNot statedNot a fitJD-echoThe dated roles do not establish four years in this role’s core support and infrastructure work; infrastructure and ITIL claims largely appear as unsupported summary statements or technology keywords. The bachelor's degree specialization is unverified, and the stated Mandarin/English bilingual ability does not explicitly establish fluent written and spoken English.

Found in resume

  • … Incident Management, Problem Management, Change Management, Service Level Management, IT Service Lifecycle, IT Service Management, Process Improvement …

Missing skills

  • Four years support/infrastructure operations
  • Endpoint and shipping-tool support
  • ITIL service lifecycle management
  • Physical, virtual, cloud infrastructure management
  • Windows/Linux server and network administration
  • Bachelor's in Computer Science

Fit is a 1–5 judgment of role fit from the work history, not a hiring decision. Use it to decide where to spend interview time, and have a person review anyone before rejection.

Upload history

  • Resumes (4).zip, Resumes (3).zip, Resumes (2).zip, Resumes (1).zip, Resumes.zip10/8/2026 · 0 added