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IT Support Engineer II · Shein

Upload the zips from Jobvite's Download Resumes action (any number at once), or individual PDF and Word resumes. Resumes this role already has are skipped. Resumes and contact details stay in this app. For scoring, The AI service receives only the resume text with names, emails, phone numbers and links removed, under the applicant's ID.

Pulled from the job description. Untick a hard requirement to stop screening on it, or add your own, then re-run screening to apply the changes.

Hard requirements (40 of 40 on)

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For anything the job description doesn't state. Applies the next time you re-run screening.

Nice to have

  • Master’s degreeFind

Location requirements

miles

Distances are straight-line from the office, not drive time (US Census Bureau map data). Applicants whose city can't be matched, such as “Bay Area”, aren't excluded. Applies the next time you re-run screening.

Every hard requirement is on.

82resumes screened
0recommended to interview
0phone screen, verify first
0backup
15echo the JD's wording
6meet the location requirement

All applicants

27 of 82 resumes match this:

  • problem management
27 of 82 shown
TierAssessmentPipeline
11Reeshmaa Anitha VenkatachalamNot statedNot a fitThe history supports network operations rather than broad endpoint and server support; it does not establish Windows/Linux administration, shipping-tool support, virtualization, PowerShell, backup/disaster recovery, or Agile/Scrum delivery and budget ownership. A Computer Science bachelor's degree, English fluency, Mandarin ability, service-level management, and onsite/on-call availability are unverified in the supplied resume.

Found in resume

  • … TACACS+ IT Service Management ServiceNow, Incident Management, Problem Management, Change Management, Request Management, ITIL Processes Operating …

Missing skills

  • Computer Science bachelor's degree
  • Endpoint and shipping-tool support
  • Windows/Linux and virtual infrastructure
  • PowerShell automation
  • Backup and disaster recovery
  • Agile/Scrum and resource management
14Saikumar KunukuNot statedNot a fitThe work history does not establish physical, virtual, or cloud infrastructure administration, Windows/Linux server ownership, backup/disaster recovery, shipping-tool support, Python, or Agile/Scrum and budget/resource planning. A Computer Science bachelor's degree, English and Mandarin proficiency, onsite availability, and on-call availability are unverified; only a Computer Science master's is listed.

Found in resume

  • … Desk: ServiceNow ITSM, ServiceNow CMDB, Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, …

Missing skills

  • Physical/virtual infrastructure administration
  • Cloud environment management
  • Windows/Linux server management
  • Backup and disaster recovery
  • Shipping/logistics tool support
  • Agile/Scrum project management
15Shashank ThirunahariNot statedNot a fitThe work history does not establish endpoint and shipping-tool support, Linux administration, Python automation, patching, backup/disaster recovery, or vulnerability assessments. Agile/Scrum delivery, budget and roadmap management are also unverified; English and Mandarin proficiency, onsite availability, and on-call availability are not stated.

Found in resume

  • … (RBAC)  IT Service Management: ServiceNow (Incident, Change, Problem & Request Management), ITIL Framework, SLA/OLA Management, Root Cause Analysis (RCA), …

Missing skills

  • Endpoint and shipping-tool support
  • Linux server administration
  • Python automation
  • Patching and vulnerability assessments
  • Backup and disaster recovery
  • Agile/Scrum project management
18Harshitha Reddy LingalaCambridge, MANot a fitThe work history does not establish production server and virtual infrastructure ownership, cloud infrastructure management, shipping/logistics support, backups/disaster recovery, vulnerability assessments, or Agile/Scrum and project/resource/budget leadership. A bachelor's degree in Computer Science and English/Mandarin proficiency are unverified; the Windows Server project describes a simulated environment rather than employer infrastructure.

Found in resume

  • … (Advanced) ● Methodologies: ITIL v4, Agile, Incident Management, Problem Management, Change Management, Knowledge Management, Request Fulfillment, …

Missing skills

  • Production server/infrastructure management
  • Shipping/logistics tool support
  • Backup and disaster recovery
  • Vulnerability assessments
  • Agile/Scrum and project leadership
  • Computer Science bachelor's verification
24Narsimha ChintakuntaAlpharetta, GeorgiaNot a fitThe bachelor's degree is in Information Technology, not the required Computer Science. Shipping/logistics support, PowerShell/Python automation, disaster recovery testing, physical/virtual infrastructure administration, vulnerability assessments, and budget/resource/roadmap ownership are not demonstrated; English fluency and Mandarin ability are unverified.

Found in resume

  • … service lifecycle management (including incident management, problem management, change, and service level management) with strong documentation …

Missing skills

  • Computer Science bachelor's degree
  • Shipping/logistics tool support
  • PowerShell/Python automation
  • Disaster recovery
  • Physical/virtual infrastructure administration
  • Vulnerability assessments
30Roshini KoradaSouth Plainfield, New JerseyNot a fitThe bachelor's degree is in Electrical and Electronics Engineering, not the required Computer Science; completed dated roles establish approximately three years, with additional tenure in the January 2026–present role not quantifiable from the resume alone. ITIL/service lifecycle ownership, broader server and cloud administration, logistics application support, disaster recovery, and Agile/project management are not demonstrated; English and Mandarin proficiency are unverified.

Found in resume

  • … Zebra Printers, Endpoint Management, ITIL Frameworks, Incident/Problem/Change Management, On-Call Support, Infrastructure Management: LAN/WAN Networks, …

Missing skills

  • Computer Science bachelor's degree
  • Four years of support experience
  • ITIL and service lifecycle management
  • Server and virtual infrastructure administration
  • Backup and disaster recovery
  • Agile/Scrum and project management
31Sai Ganesh GurramSt Louis, MO (Open to Relocate)Not a fitThe work history emphasizes application operations rather than onsite endpoint, logistics, and infrastructure ownership; ITIL/service-level practices, recovery, patching, vulnerability assessments, and project/resource/budget management remain unverified. A Computer Science bachelor's degree and English/Mandarin proficiency are not stated, and the current role's duration needs confirmation.

Found in resume

  • … System Administration, Incident Management, Ticket Management, Problem Management, User Support, Root Cause Analysis, Troubleshooting, SLA Support …

Missing skills

  • Computer Science bachelor's degree
  • ITIL and service-level management
  • Endpoint and logistics support
  • Physical/virtual infrastructure and networking
  • Patching, recovery, vulnerability assessments
  • Agile/Scrum, resource and budget management
32Saicharn ReddyNew Jersey, New JerseyNot a fitJD-echoThe evidence is primarily application support, not hands-on endpoint and infrastructure ownership; distinctive endpoint, logistics and infrastructure terms appear only in the skills list and receive no credit. A Computer Science bachelor's degree, explicit ITIL experience, English fluency and Mandarin ability are unverified; Agile/Scrum delivery and resource/budget ownership are also not demonstrated.

Found in resume

  • … Support, Case Management, SLA Management, Troubleshooting, RCA, Problem Management, Change Management, Endpoint & Device Support: Desktops, Laptops, …

Missing skills

  • Computer Science bachelor's degree
  • ITIL framework experience
  • Endpoint and logistics support
  • Physical/virtual infrastructure and networking
  • Patching, backup, recovery and security
  • Agile/Scrum and resource management
34Shalika ReddyLeander, TexasNot a fitJD-echoA Computer Science bachelor's degree, formal ITIL lifecycle experience, English fluency, and Mandarin ability are unverified. Generic endpoint, shipping/logistics, and cloud-server statements closely echo the posting without checkable implementation details; Linux administration, PowerShell, disaster recovery, vulnerability assessments, and Agile/Scrum delivery are not demonstrated.

Found in resume

  • … Jira, ITIL Framework, Incident Management, Change Management, Problem Management, Standards Documentation, IT Support, Level 1/2 Support, Desktop …

Missing skills

  • Computer Science bachelor's degree
  • ITIL service lifecycle
  • Shipping/logistics tool support
  • Linux administration and PowerShell
  • Disaster recovery and vulnerability assessment
  • Agile/Scrum and project/resource management
35Sreshta ReddyLathrop, CaliforniaNot a fitJD-echoThe work history supports network operations more than broad endpoint, server, and cloud administration; the endpoint bullet closely repeats the job description without a concrete example. ITIL service lifecycle ownership, shipping tools, disaster recovery, vulnerability assessments, and Agile/Scrum delivery responsibilities are unverified, as are English and Mandarin proficiency.

Found in resume

  • … OSPF, routing & switching, network troubleshooting, incident/problem/change management, and business-critical outage resolution. Hands-on experience …

Missing skills

  • Windows/Linux server administration
  • Virtual/cloud infrastructure management
  • ITIL service lifecycle management
  • Shipping/logistics tool support
  • Disaster recovery and vulnerability assessments
  • Agile/Scrum and resource management
37Sumanth RaviKirkland, WashingtonNot a fitThe bachelor's degree is in Information Technology, not the required Computer Science; the work history also lacks virtual infrastructure, cloud infrastructure management, shipping/logistics support, PowerShell automation, patching, backups, and disaster recovery. ITIL practice, formal problem management, Windows server administration, Agile/Scrum, resource and budget management, and strategic roadmap planning remain unverified, as do English fluency and Mandarin ability; onsite work would require relocation.

Found in resume

  • … Security Compliance, ITIL (familiarity), IT service lifecycle management (incident/problem/change/service level) Programming Languages: python, bash, PowerShell …

Missing skills

  • Computer Science bachelor's degree
  • Virtual/cloud infrastructure management
  • Shipping/logistics tool support
  • Backup and disaster recovery
  • Windows servers and patching
  • Agile/Scrum project management
38Teja PatibandlaAustin, TexasNot a fitJD-echoThe strongest evidence is network operations rather than broad endpoint and server support; generic Level 1/2 bullets echo the posting without identifying endpoint tools or concrete support cases. A Computer Science bachelor's degree, Linux and virtual server administration, PowerShell automation, shipping tool support, vulnerability assessments, and Agile/Scrum delivery are unverified; English and Mandarin proficiency are also unstated.

Found in resume

  • … ServiceNow, Jira, Jenkins, Agile/Scrum, ITIL (Incident, Change, Problem Management), IT support, Level 1/2 support, desktops, laptops, Zebra printers, …

Missing skills

  • Computer Science bachelor's degree
  • Shipping/logistics tool support
  • Linux and virtual server administration
  • PowerShell automation
  • Vulnerability assessments
  • Agile/Scrum project delivery
39Tejaswi BoyapalliFarmington Hills, MichiganNot a fitThe completed roles total approximately 3.6 years, plus Wells Fargo employment beginning May 2025; no resume as-of date establishes the full tenure. ITIL/service-level management, shipping tools, backup and recovery execution, security assessments, and Agile/Scrum program management are unverified; the bachelor's discipline conflicts between the summary and education section, and English/Mandarin proficiency is unstated.

Found in resume

  • … Upgrades, IT Service Lifecycle Management, ITIL Frameworks, Incident/Problem/Change Management, Data Center Operations: Rack & Stack, Server Installation, …

Missing skills

  • ITIL and service-level management
  • Shipping/logistics tool support
  • Backup and disaster recovery execution
  • Security controls and vulnerability assessments
  • Agile/Scrum project delivery
  • Resource, budget and roadmap management
40Tejesh AlaparthiHarrison, New JerseyNot a fitThe dated completed roles establish about 4.5 years of relevant operations experience, but direct Windows/Linux server administration, backup/recovery ownership, ITIL service-level management, and Agile/Scrum planning and budget ownership are not demonstrated. English and Mandarin proficiency and on-call availability are unverified; onsite work would require relocation.

Found in resume

  • … Frameworks, IT Service Lifecycle Management, Incident Management, Problem Management Work Experience Network Security Engineer Jan 2026 - Present …

Missing skills

  • ITIL lifecycle and service-level management
  • Windows/Linux server administration
  • Backup and disaster recovery
  • Agile/Scrum project delivery
  • Resource and budget management
  • Strategic roadmap planning
42Vamshi Kumar RCedar Park, TexasNot a fitThe resume shows stronger application troubleshooting than infrastructure ownership; ITIL framework use, physical/virtual/cloud administration, recovery operations, and project/resource/budget leadership remain unverified. English and Mandarin proficiency are not stated, and onsite work would require relocation.

Found in resume

  • … Application Support: Production Support, Incident Management, Problem Management, Root Cause Analysis, Troubleshooting, Log Analysis, Escalation …

Missing skills

  • ITIL and service-level management
  • Physical/virtual/cloud infrastructure administration
  • Shipping/logistics tool support
  • PowerShell automation
  • Backup/DR and security assessment ownership
  • Scrum/resource/budget/roadmap leadership
43Vamshi ReddyChicago, ILNot a fitJD-echoSeveral infrastructure bullets echo the role without naming projects, environments, or concrete results, particularly PowerShell automation, backup/recovery, and cloud deployment; Zabbix/Nagios monitoring does not establish vulnerability assessment expertise. A Computer Science bachelor's degree, physical/virtual infrastructure ownership, Python automation, strategic planning and budget ownership are unverified; English and Mandarin proficiency are also unstated.

Found in resume

  • … Application Support: Production Support, L1/L2/L3 Incident Management, Problem Management, Change Management, SLA Management, Root Cause Analysis (RCA), …

Missing skills

  • Computer Science bachelor's degree
  • Physical/virtual infrastructure management
  • Python automation
  • Verified backup/disaster recovery
  • Vulnerability assessments
  • Strategic roadmap and budget management
44Venkata Kalyan AkulaChicago, ILNot a fitThe bachelor's degree is in Electronics and Communications Engineering, not the required Computer Science; the security master's does not establish that requirement. Work history does not establish endpoint/logistics support, Windows/Linux server administration, PowerShell, server patching and disaster recovery, vulnerability assessments, or Agile/Scrum and budget/resource planning; English and Mandarin proficiency are unverified.

Found in resume

  • … Support & Operations Level 1/2 Support, ITIL Frameworks, Incident/Problem/Change Management, Service Level Management, On-Call Support Systems Administration …

Missing skills

  • Computer Science bachelor's degree
  • Endpoint and logistics support
  • Windows/Linux server administration
  • PowerShell and server patching
  • Disaster recovery and vulnerability assessments
  • Agile/Scrum and resource/budget management
45Venkata NagendraTexasNot a fitThe completed support role accounts for 2.5 years; the January 2025–Present role adds relevant experience, but its duration and the four-year minimum need verification without a resume reference date. Physical/virtual infrastructure administration, Windows/Linux server management, shipping tools, patching, backup/disaster recovery, vulnerability assessments, and Agile/Scrum program ownership are not demonstrated; English and Mandarin proficiency are unverified.

Found in resume

  • … Troubleshooting ITSM & Tools: ServiceNow, Jira, ITIL, Incident Management, Problem Management, Change Management, Technical Documentation PROFESSIONAL EXPERIENCE …

Missing skills

  • Physical/virtual infrastructure administration
  • Windows/Linux server management
  • Shipping/logistics tool support
  • Patching and vulnerability assessments
  • Backup and disaster recovery
  • Agile/Scrum and resource planning
49Bharath TenaliUSA; city/state not statedNot a fitThe dated support history totals approximately 3.6 years, below the required four years, and shows application support rather than hands-on infrastructure and endpoint operations. ITIL, shipping/logistics support, server and network administration, scripting, backup/recovery, vulnerability assessments, and Agile/Scrum project leadership are unverified; English and Mandarin proficiency are also unstated.

Found in resume

  • … production systems. Supported incident, service request, and problem management activities using Jira. Performed user account provisioning, …

Missing skills

  • 4+ years IT support
  • ITIL lifecycle/change management
  • Endpoint and logistics support
  • Network/server/infrastructure administration
  • PowerShell/Python automation
  • Backup/recovery and vulnerability assessment
53Madhu GaddamNot statedNot a fitThe resume does not establish four years of the required support/infrastructure work or show endpoint, shipping-tool, network, server, cloud, backup, or disaster recovery responsibilities. A Computer Science bachelor's degree is unverified; only an IT master's is listed, and English and Mandarin proficiency are unverified.

Found in resume

  • … Transformation ITSM/CSM Knowledge: ITIL Processes, Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management, Request …

Missing skills

  • Endpoint and logistics support
  • Physical, virtual, cloud infrastructure
  • Windows/Linux and network management
  • Backup, recovery, vulnerability assessment
  • PowerShell/Python operations automation
  • Computer Science bachelor's degree
55Pavan PeesuNot statedNot a fitJD-echoThe dated roles do not establish four years in this role’s core support and infrastructure work; infrastructure and ITIL claims largely appear as unsupported summary statements or technology keywords. The bachelor's degree specialization is unverified, and the stated Mandarin/English bilingual ability does not explicitly establish fluent written and spoken English.

Found in resume

  • … Skills ITIL Framework: ITIL Practices, Incident Management, Problem Management, Change Management, Service Level Management, IT Service Lifecycle, …

Missing skills

  • Four years support/infrastructure operations
  • Endpoint and shipping-tool support
  • ITIL service lifecycle management
  • Physical, virtual, cloud infrastructure management
  • Windows/Linux server and network administration
  • Bachelor's in Computer Science
57Sanjay VudemNot statedNot a fitThe completed Hexaware tenure establishes approximately 2.6 years; the February 2026–present role has no fixed end date, so four years cannot be verified, and a claimed 2020 remote-work transition predates the Hexaware employment dates. Infrastructure ownership, shipping/logistics support, automation, recovery/security administration, and Agile/Scrum delivery are not demonstrated; English and Mandarin proficiency are unverified.

Found in resume

  • … Frameworks: ITIL v4, Incident Management, Change Management, Problem Management, SLA/OLA Hardware: Desktop/Laptop configuration, printer troubleshooting, …

Missing skills

  • Verified four-year support tenure
  • Physical/virtual infrastructure; Windows/Linux administration
  • Shipping and logistics support
  • PowerShell and Python automation
  • Backups, recovery, security and vulnerability assessments
  • Agile/Scrum, resource, budget and roadmap management
62Deekshith ErampallySan Francisco, CANot a fitFour years of relevant experience and a Computer Science bachelor's degree are not established; neither are infrastructure ownership, shipping/logistics support, backup/DR, Python automation or Agile/Scrum project delivery. ITIL lifecycle breadth, vulnerability assessment and budget/resource planning are also unverified, as are written/spoken English and Mandarin proficiency; the stated location would require relocation.

Found in resume

  • … Management, ServiceNow, Confluence, ITIL, Incident Management, Problem Management, Change Management, SLA Management, Ticket Prioritization, Ticket …

Missing skills

  • 4+ years IT support
  • Computer Science bachelor's
  • ITIL lifecycle management
  • Physical/virtual/cloud infrastructure management
  • Shipping/logistics tool support
  • Agile/Scrum project management
66Hemanth Sai RamAtlanta, GANot a fitThe history does not establish virtual or cloud infrastructure administration, Linux, scripting, backup/disaster recovery, vulnerability assessments, logistics tools, or ownership of service levels and project resources/budgets. A bachelor's degree in Computer Science and English/Mandarin proficiency are unverified; all listed roles are part-time, and the applicant is outside the onsite area.

Found in resume

  • … updates across endpoints, applying ITIL aligned incident and problem management practices to reduce recurring issues. Document troubleshooting …

Missing skills

  • Computer Science bachelor's degree
  • Virtual/cloud infrastructure management
  • Linux server management
  • PowerShell/Python automation
  • Backup and disaster recovery
  • Service-level and project management
67Hitesh MIrving, TexasNot a fitThe bachelor's degree is in Electronics & Communication Engineering, not the required Computer Science; virtual/cloud infrastructure, server administration, recovery, and broader project ownership are not demonstrated. Completed dated roles total approximately 3.17 years, with additional United Airlines tenure since June 2025 not quantifiable without an assessment date; Mandarin ability and written/spoken English fluency are unverified, and relocation would be needed.

Found in resume

  • … foundation in ITIL-aligned ticketing and IT Service Lifecycle Management (Incident/Problem/Change/SLA) using ServiceNow, plus hands-on endpoint deployment …

Missing skills

  • Computer Science bachelor's degree
  • Virtual/cloud infrastructure management
  • Windows/Linux server administration
  • Backup and disaster recovery
  • Vulnerability assessments and monitoring
  • Budget and roadmap ownership
71Nikitha MandadiTexas, USANot a fitThe dated support history is below four years, and the resume does not establish the broad infrastructure, automation, logistics support, or project-management experience required. A Computer Science bachelor's degree, explicit ITIL experience, and English/Mandarin proficiency are unverified; the listed Computer Science master's degree does not confirm the required bachelor's degree.

Found in resume

  • … Deployment Support IT Service Management: Incident Management, Problem Management, Change Management, Service Request Management, Escalation Management, …

Missing skills

  • 4+ years IT support
  • Computer Science bachelor's degree
  • ITIL framework experience
  • Endpoint and logistics support
  • Physical, virtual, cloud administration
  • PowerShell and Python automation
78Tejaswini KancharlaMilwaukee, WisconsinNot a fitThe bachelor's degree is in Electrical and Electronics Engineering, not the required Computer Science; the IT master's does not establish that requirement. Endpoint and logistics support, infrastructure administration, automation, recovery/security operations, and Agile/Scrum planning are not demonstrated; explicit ITIL experience and English/Mandarin proficiency are unverified.

Found in resume

  • … Support: L1/L2 Support, P1/P2 Incident Management, Incident Triage, Problem Management, Root Cause Analysis (RCA), SLA Management Monitoring & Observability: …

Missing skills

  • Computer Science bachelor's degree
  • Endpoint and logistics support
  • Physical/virtual infrastructure administration
  • PowerShell and Python automation
  • Backup, recovery and security operations
  • Agile/Scrum and resource planning

Fit is a 1–5 judgment of role fit from the work history, not a hiring decision. Use it to decide where to spend interview time, and have a person review anyone before rejection.

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