iSoftStone
← IT Support Engineer II

Resume Screening

IT Support Engineer II · Shein

Upload the zips from Jobvite's Download Resumes action (any number at once), or individual PDF and Word resumes. Resumes this role already has are skipped. Resumes and contact details stay in this app. For scoring, The AI service receives only the resume text with names, emails, phone numbers and links removed, under the applicant's ID.

Pulled from the job description. Untick a hard requirement to stop screening on it, or add your own, then re-run screening to apply the changes.

Hard requirements (40 of 40 on)

  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find
  • Find

For anything the job description doesn't state. Applies the next time you re-run screening.

Nice to have

  • Master’s degreeFind

Location requirements

miles

Distances are straight-line from the office, not drive time (US Census Bureau map data). Applicants whose city can't be matched, such as “Bay Area”, aren't excluded. Applies the next time you re-run screening.

Every hard requirement is on.

82resumes screened
0recommended to interview
0phone screen, verify first
0backup
15echo the JD's wording
6meet the location requirement

All applicants

10 of 82 resumes match this:

  • itil frameworks
10 of 82 shown
TierAssessmentPipeline
5Archana VariNot statedNot a fitJD-echoOnly about 2.1 years of the dated history describes this role's core support and infrastructure work; the remaining roles primarily concern application security or software development. Several USAA bullets closely mirror the posting without identifying actual systems or deployments, and shipping-tool support, physical/virtual infrastructure administration, server ownership, full ITIL lifecycle practice, and project/resource/budget management remain unverified.

Found in resume

  • … Customer Satisfaction, Issue Resolution Security Practices: ITIL Frameworks, Security Policies, Vulnerability Management, Compliance Standards, …

Missing skills

  • Four years of core IT operations
  • Shipping and logistics tool support
  • Physical and virtual infrastructure
  • Windows/Linux server administration
  • ITIL change and service-level management
  • Resource and budget management
13Sai Ganesh VNot statedNot a fitJD-echoThe Key Bank shipping/logistics and warehouse-support claims closely echo the posting without naming a supported logistics system or explaining the banking use case, so they need verification. A Computer Science bachelor's degree, the four-year threshold, English/Mandarin ability, Linux administration, PowerShell automation, backup/disaster recovery, vulnerability assessments, and budget/roadmap ownership are unverified.

Found in resume

  • … patching validation, and log-based triage. Comfortable operating in ITIL Frameworks (Incident/Problem/Change) and Agile project management / Scrum …

Missing skills

  • Computer Science bachelor's degree
  • Four years of relevant experience
  • Linux server administration
  • PowerShell automation
  • Backup and disaster recovery
  • Vulnerability assessments
24Narsimha ChintakuntaAlpharetta, GeorgiaNot a fitThe bachelor's degree is in Information Technology, not the required Computer Science. Shipping/logistics support, PowerShell/Python automation, disaster recovery testing, physical/virtual infrastructure administration, vulnerability assessments, and budget/resource/roadmap ownership are not demonstrated; English fluency and Mandarin ability are unverified.

Found in resume

  • … Microsoft Azure (VMs, Azure DevOps), Kubernetes Soft Skills: ITIL frameworks, IT service lifecycle management, Incident management, Problem …

Missing skills

  • Computer Science bachelor's degree
  • Shipping/logistics tool support
  • PowerShell/Python automation
  • Disaster recovery
  • Physical/virtual infrastructure administration
  • Vulnerability assessments
25Nisha MayilrajChicago, IllinoisNot a fitThe bachelor's degree is in Electronics and Communication Engineering, not the required Computer Science; work history also lacks Windows/Linux server administration, virtual infrastructure, shipping-tool support, backup/disaster recovery, and PowerShell/Python automation. Broader service lifecycle ownership and Agile/Scrum delivery are unverified, as are English fluency and Mandarin ability; the stated location would require relocation.

Found in resume

  • … escalation speed by 18% through automated alerting aligned to ITIL Frameworks workflows. • Optimized DHCP and DNS configurations for 2,500+ …

Missing skills

  • Computer Science bachelor's degree
  • Windows/Linux server administration
  • Virtual infrastructure management
  • Shipping/logistics tool support
  • Backup and disaster recovery
  • PowerShell/Python automation
30Roshini KoradaSouth Plainfield, New JerseyNot a fitThe bachelor's degree is in Electrical and Electronics Engineering, not the required Computer Science; completed dated roles establish approximately three years, with additional tenure in the January 2026–present role not quantifiable from the resume alone. ITIL/service lifecycle ownership, broader server and cloud administration, logistics application support, disaster recovery, and Agile/project management are not demonstrated; English and Mandarin proficiency are unverified.

Found in resume

  • … Android Devices, iOS Devices, Zebra Printers, Endpoint Management, ITIL Frameworks, Incident/Problem/Change Management, On-Call Support, Infrastructure …

Missing skills

  • Computer Science bachelor's degree
  • Four years of support experience
  • ITIL and service lifecycle management
  • Server and virtual infrastructure administration
  • Backup and disaster recovery
  • Agile/Scrum and project management
39Tejaswi BoyapalliFarmington Hills, MichiganNot a fitThe completed roles total approximately 3.6 years, plus Wells Fargo employment beginning May 2025; no resume as-of date establishes the full tenure. ITIL/service-level management, shipping tools, backup and recovery execution, security assessments, and Agile/Scrum program management are unverified; the bachelor's discipline conflicts between the summary and education section, and English/Mandarin proficiency is unstated.

Found in resume

  • … Installation, OS Upgrades, IT Service Lifecycle Management, ITIL Frameworks, Incident/Problem/Change Management, Data Center Operations: …

Missing skills

  • ITIL and service-level management
  • Shipping/logistics tool support
  • Backup and disaster recovery execution
  • Security controls and vulnerability assessments
  • Agile/Scrum project delivery
  • Resource, budget and roadmap management
40Tejesh AlaparthiHarrison, New JerseyNot a fitThe dated completed roles establish about 4.5 years of relevant operations experience, but direct Windows/Linux server administration, backup/recovery ownership, ITIL service-level management, and Agile/Scrum planning and budget ownership are not demonstrated. English and Mandarin proficiency and on-call availability are unverified; onsite work would require relocation.

Found in resume

  • … Monitoring, Server Patch Management, Backup and Disaster Recovery, ITIL Frameworks, IT Service Lifecycle Management, Incident Management, Problem …

Missing skills

  • ITIL lifecycle and service-level management
  • Windows/Linux server administration
  • Backup and disaster recovery
  • Agile/Scrum project delivery
  • Resource and budget management
  • Strategic roadmap planning
44Venkata Kalyan AkulaChicago, ILNot a fitThe bachelor's degree is in Electronics and Communications Engineering, not the required Computer Science; the security master's does not establish that requirement. Work history does not establish endpoint/logistics support, Windows/Linux server administration, PowerShell, server patching and disaster recovery, vulnerability assessments, or Agile/Scrum and budget/resource planning; English and Mandarin proficiency are unverified.

Found in resume

  • … Deep expertise in IT service lifecycle management following ITIL frameworks covering incident, problem, change, and service level management, …

Missing skills

  • Computer Science bachelor's degree
  • Endpoint and logistics support
  • Windows/Linux server administration
  • PowerShell and server patching
  • Disaster recovery and vulnerability assessments
  • Agile/Scrum and resource/budget management
57Sanjay VudemNot statedNot a fitThe completed Hexaware tenure establishes approximately 2.6 years; the February 2026–present role has no fixed end date, so four years cannot be verified, and a claimed 2020 remote-work transition predates the Hexaware employment dates. Infrastructure ownership, shipping/logistics support, automation, recovery/security administration, and Agile/Scrum delivery are not demonstrated; English and Mandarin proficiency are unverified.

Found in resume

  • … Active Directory, Azure AD, Group Policy Objects (GPO), RBAC Frameworks: ITIL v4, Incident Management, Change Management, Problem Management, …

Missing skills

  • Verified four-year support tenure
  • Physical/virtual infrastructure; Windows/Linux administration
  • Shipping and logistics support
  • PowerShell and Python automation
  • Backups, recovery, security and vulnerability assessments
  • Agile/Scrum, resource, budget and roadmap management
67Hitesh MIrving, TexasNot a fitThe bachelor's degree is in Electronics & Communication Engineering, not the required Computer Science; virtual/cloud infrastructure, server administration, recovery, and broader project ownership are not demonstrated. Completed dated roles total approximately 3.17 years, with additional United Airlines tenure since June 2025 not quantifiable without an assessment date; Mandarin ability and written/spoken English fluency are unverified, and relocation would be needed.

Found in resume

  • … Engineering GPA: 3.7/4.0 SKILLS Tools & Software: ServiceNow (ITIL), ITIL Frameworks, IT Service Lifecycle Management (Incident, Problem, Change, …

Missing skills

  • Computer Science bachelor's degree
  • Virtual/cloud infrastructure management
  • Windows/Linux server administration
  • Backup and disaster recovery
  • Vulnerability assessments and monitoring
  • Budget and roadmap ownership

Fit is a 1–5 judgment of role fit from the work history, not a hiring decision. Use it to decide where to spend interview time, and have a person review anyone before rejection.

Upload history

  • Resumes (4).zip, Resumes (3).zip, Resumes (2).zip, Resumes (1).zip, Resumes.zip10/8/2026 · 0 added